Patrick Teen

When you receive store credit (from a refund election or as a goodwill gesture), it appears in Account → Store credit and is automatically applied to your next order, oldest credit first.

Enter your promo or gift card code at checkout under Promo code. Only one promo code can be used per order, but gift cards stack with promo codes.Gift cards never expire and the unused balance is a...

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna (4 interest-free installments on orders over $50).Corporate accounts can request net-30 i...

To delete your account and all stored data, email privacy@petalandstem.com from the email on the account. We process deletion requests within 30 days.

Log into Account → Profile to update your name, email, phone, and saved addresses. Password changes are done from Account → Security.

You can cancel for a full refund up until the order moves into Arranging, typically 4 hours before delivery. After that, the flowers are already being prepared and we can't refund the floral cost, ...

If you received the wrong bouquet, send us a photo of what arrived and your order number. We'll arrange a corrected delivery within 24 hours at no charge, and you keep the original bouquet too.

Approved refunds are issued to the original payment method within 1 business day on our side. Most customers see the funds within 3–5 business days; credit-card statements can take up to 10 busines...

If your flowers don't last at least 7 days from delivery (with proper care), we'll send a free replacement or a full refund — your choice.To claim: send us a photo and your order number within 7 da...

Sending 10+ bouquets to a list? Use our Bulk Gifting tool: upload a CSV of recipients (name, address, optional gift note), pick the bouquet, and we deliver to every address on the date you choose.B...